Introduction
At Kitchensdealer.com, our top priority is ensuring our customers are satisfied with the products they purchase from us. However, we understand that sometimes, a product may not be what you expected or there may be an issue with it. Our return policy below details the conditions under which returns are accepted.
Return Eligibility
Condition: We accept returns only for items that are unopened and unused. Any product that has been opened or used is not eligible for return.
Timeframe: Return claims must be made within 2 days of the product’s delivery to be considered for a return. Claims made after this period will not be eligible.
How to Initiate a Return
- Please contact our Customer Support Team within 2 days of delivery, providing your order number and reason for the return.
- Our team will guide you through the return process and provide you with any necessary information or instructions.
Refunds
Once we receive the returned item and confirm it meets our return criteria, we will process your refund. The refund method will align with the original payment method used. Please note, shipping costs are non-refundable.
Exceptions
Please note that certain products may be excluded from this return policy due to hygiene reasons or other considerations. These exceptions will be clearly mentioned on the product’s listing page.
Damaged or Faulty Products
If you receive a damaged or faulty product, please reach out to our Customer Support Team immediately. We prioritize such cases and will offer a suitable solution, which may include a refund, replacement, or repair.
Final Decision
All returns are subject to verification by our team. Kitchensdealer.com reserves the right to refuse a return if the item does not meet our return criteria.
Your satisfaction is of utmost importance to us. Should you have any questions or concerns regarding our return policy or your specific return, please don’t hesitate to get in touch.
Thank you for choosing Kitchensdealer.com for your commercial kitchen equipment needs.